Terms & conditions
Please read and understand our Terms & Conditions detailed below before booking a retreat event with Alex Howarth Yoga. When booking with Alex Howarth Yoga, you will be required to confirm your agreement to these Terms & Conditions as part of the booking process.
1- YOUR BOOKING IS A CONTRACT
When you (sometimes referred to as a “retreat guest” "yogi" or a “client”) book an event with Alex Howarth Yoga (sometimes referred to as “I”, "we" or “us”), you will be deemed to have agreed to these Terms & Conditions. Moreover, your booking, together with (a) these Terms & Conditions (b) the house rules will constitute a legally binding contract between you and Alex Howarth Yoga. The person making the booking (“retreat guest”) must be at least 18 years of age and authorised to do so.
2- DEPOSIT AND PAYMENTS
To confirm your booking for the Alex Howarth Yoga Retreat, you will be required to pay A NON-REFUNDABLE DEPOSIT OF £100 or pay the full amount at time of booking, £100 of this is considered your non-redfundable deposit. If you pay a non refundable deposit towards the payment plan, this is towards the total price of your booking. By choosing to pay the deposit you have agreed to then pay monthly instalments in the time between booking and the last payment month being the month before the retreat.
For example:
However, if your booking is made within 60 days of the event start date (except for events where the relevant date is 90 days prior to the event start date), then the full amount must be paid at the time of booking.
3- FINAL PAYMENT
Payment of the balance of the event price will be normally due 30 days prior to the event start date. If the balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
5- YOUR DETAILS
To confirm your booking, you must provide us with certain personal information. The type of information we may require include: Full name, Date of Birth, address, details of next of kin, phone number, email address, current health conditions (if applicable), current injuries (if applicable).
6- WHAT’S INCLUDED IN THE RETREAT PRICE
The price includes:
Shared (pair or triple) accommodation for 2 nights for the weekend that you have booked.
All meals from Friday dinner to Sunday Brunch.
All Yoga class and Workshops over the weekend.
7- WHAT’S EXCLUDED IN THE RETREAT PRICE
Extra food or drinks you may want to have.
Massages (Available at extra cost)
Food and drink from the cafe on site.
Any excursions you may make off site.
8- CANCELLATION BY YOU/THE GUEST
If you wish to cancel your event, you may do so at any time up to (and including) the 90th day before the scheduled event start date, and in that event, we will refund all amounts paid to Alex Howarth Yoga minus the initial deposit which is non-refundable.
If you cancel your booking less than 90 days prior to the scheduled retreat start date (or if you fail to show up), you will not be entitled to any refund. Bookings for all events are non-transferable unless you find an agreed replacement. If you test positive for Covid 19 in the week prior to the retreat you will not be able to attend and will not receive any refund. It is your responsibility to social distance stay healthy ahead of the retreat. I strongly recommend that you purchase travel insurance.
9- CANCELLATION BY ALEX HOWARTH YOGA
Alex Howarth Yoga reserves the right to cancel any event at any time. In this scenario, the client will receive a complete refund of all monies paid to Alex Howarth Yoga minus bank transfers costs and the non refundable deposit. In addition, we reserve the right to cancel any event at any time if, due to natural disaster, political instability or other disruptions and/or circumstances beyond our control (“force majeure circumstances”), the operating of the event would be unsafe or otherwise unviable. In the scenario an event is cancelled due to a force majeure circumstance, the client will receive a refund equal to the monies paid to Alex Howarth Yoga less any costs incurred by Alex Howarth Yoga which are not recoverable and minus bank transfers costs. We strongly recommend that you purchase travel insurance. In the scenario of force majeure we will do our best to reschedule to event to a time that suits both the retreat location and the attendees. If this cannot occur then a full refund shall be received minus any costs which are not recoverable.
10- DISCRETION TO REJECT BOOKINGS OR DENY PARTICIPATION
Alex Howarth Yoga reserves the right, in the exercise of its discretion and judgment, to reject any client booking and/or to deny participation by any client in an event at any time prior to the start date, if we believe that a client poses a risk to the property, guest, host or external suppliers. If a booking is rejected, then that guest will receive a full refund of all monies paid to Alex Howarth Yoga for that event minus bank transfers costs. Furthermore, Alex Howarth (Yoga teacher leading the event) also has the authority, in the exercise of her discretion and judgment, to deny participation to any of her guests, if she believes the client’s continued participation will be disruptive to the overall experience, to the other clients and/or to property or suppliers. If a client is denied participation after the retreat's start date due to poor conduct, no refund will be given.
11- SUPPLIERS
Alex Howarth Yoga will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the retreat host assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of Alex Howarth Yoga will not exceed that of any supplier. All suppliers will be selected and assessed by Alex Howarth Yoga in reference to local laws and regulations in the relevant country of operation. Alex Howarth Yoga will not be liable for the acts or omissions of any independent contractors.
12- ITINERARIES
The itinerary listed for each event represents a general plan for that event (including the day-by-day schedule of activities). However, you acknowledge and accept that you will structure your days in the retreat according to your class dynamics and retreat ethos and will only stick to what third party suppliers have agreed in terms of activity timings, etc. Sometimes circumstances may arise which result in changes to the listed itinerary and you agree to work accordingly with a new schedule. These changes may include, without limitation, delays and/or partial or complete changes in the following: the itinerary, quality or location of lodging, etc. You understand and agree that: (i) Alex Howarth Yoga and/or its designees may make last-minute or on-site decisions to address changed circumstances, (ii) Alex Howarth Yoga does not guarantee conformity with any itineraries that have been published or furnished to you or any other clients, and (iii) Alex Howarth Yoga reserves the right to change the itinerary with or without notice to you.
13- WEBSITE, BROCHURES AND ADVERTISING
The information provided in our website and advertising materials is of the best of our knowledge and we believe it is correct at the time of publishing. Occasionally errors may occur and information may change so you must therefore check all the details of the retreat at the time of booking.
14- TRAVEL INSURANCE
Alex Howarth Yoga strongly advises all clients to purchase travel insurance in connection with the event to cover sickness, cancellation or curtailment. While the coverage provided by travel insurance varies based on the policy you purchase, as a general rule, this type of insurance may provide coverage for a variety of losses which a client may incur relating to a booking, including losses relating to trip cancellation, illness, injury, theft, lost or damaged property, etc. Be aware that, except for the limited refund rights outlined in Sections 10, 11 and 12 above for various cancellation scenarios, each client is 100% responsible for any losses, penalties, fees or other financial consequences arising out of any booking or trip, or the cancellation or interruption of any event. We urge you to purchase travel insurance promptly following booking of the event.
15- PHOTOS AND MARKETING
With respect to still photos and/or video footage from the event which include(s) your image and/or name, you irrevocably grant us the right to use those photos and/or footage for marketing and promotional purposes (including, without limitation, on our website, in advertisements, marketing materials and/or on our social media platforms), on a royalty-free basis, throughout the world and in perpetuity. With respect to any still photos and/or video footage from the event which were shot by you and posted on Facebook, Instagram, Twitter or any other social media platform, you irrevocably grant us the right to re-post those photos and/or footage on Facebook, Instagram, Twitter or any other such social media platform, on a royalty-free basis, throughout the world and in perpetuity. We will use good faith efforts to credit you as the source of any such photos or footage that we re-post; but our failure to do so will not be a breach of these Terms & Conditions or invalidate the foregoing grant of rights. If you notify us of our failure to credit you, we will remedy that failure as promptly as practicable, in a reasonable manner (which may include the addition of credit, or the take-down of the applicable photo or footage), following receipt of your notice.
16- ALCOHOL | DRUGS POLICY Guests should not practise yoga or attend workshops or massage under the influence of alcohol, drugs, or both, and doing so will result in immediate dismissal of the event, with no refund being issued. Alex Howarth Yoga respectfully asks that you don't bring alcohol or drugs on the retreat and use this weekend to practice yoga with a clear mind.
17- THIRD PARTY OPERATORS ARE INDEPENDENT CONTRACTORS
Alex Howarth Yoga does not own, operate or control any person or entity that provides any goods or services for your event (“Third Party Operators”), including any lodging facilities, food service provider, etc. Rather, we contract with Third Party Operators to provide all goods and services for the event; and you understand that all Third Party Operators are independent contractor(s), and not affiliates or employees of Alex Howarth Yoga. In selecting Third Party Operators, we do our best to seek out reliable suppliers and contractors to supply goods and and services. Accordingly, in the absence of gross negligence by the Alex Howarth Yoga, you understand and agree that Alex Howarth Yoga shall not have any responsibility or liability for any acts or omissions of any Third Party Operators in connection with your event. Without limiting the foregoing, we will not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of the acts or omissions of any Third Party Operator.
18- ASSUMPTION OF RISK
Alex Howarth Yoga is dedicated to providing a safe environment for all clients who participate in events. However, you must take responsibility for your own behaviour and safety. Furthermore, you understand and assume the risks and hazards inherent in travel. These risks and hazards may include, without limitation, delays, illness, injury, death or other unanticipated happenings, and may be caused by force majeure circumstances, the negligence of Alex Howarth Yoga or other persons (including third party operators), the intentional and/or criminal conduct of others or other circumstances.
19- WAIVER OF LIABILITY AND RELEASE
You acknowledge and agree that Alex Howarth Yoga and its affiliates, subsidiaries, officers, directors, shareholders, members, employees, successors and assigns (collectively, the “AHY Parties”) shall not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the AHY Parties or (iii) any acts or omissions of any other parties or (iv) force majeure circumstances. You release the AHY Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any event you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
20- PRIVACY POLICY & DATA PROTECTION
Any personal information that we collect about you may be used for any purpose associated with the operation of an event or to send you marketing material in relation to our events creation and special offers. The information may be disclosed to our partners (who may be located outside the United Kingdom/EEA), service providers or other suppliers to enable us to operate the event. Only information necessary for this purpose will be disclosed to them. We may disclose this information to companies which act as data processors on our behalf. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. We will collect the name and telephone number of an emergency contact for you prior to every yoga retreat. We will use this information and contact this person only for emergency reasons. We may disclose this person’s name and telephone number to third parties such as location managers, yoga teachers, or medical professionals if needed in an emergency. By giving us this information, you consent to this disclosure. We will collect your contact details via the Booking form on our website, as well as from enquiry emails sent to us directly and Newsletter sign-up requests. By giving us your contact details, you agree that from time to time, we may contact you with information about special offers or future yoga retreat packages. If you do not wish to receive such information, please notify us. We will use your mobile number for a potential Whatsapp group that we might create at the start of the yoga retreat to communicate with everyone in the group. You agree to have your mobile number shared with other participants of the yoga group as well as with the yoga retreat organiser and with the yoga teacher. We will not share your contact information with any third-party agencies for marketing solicitation purposes. You have the right to ask us in writing for a Data Access Request Form to obtain a copy of the information we hold about you. You will be charged a fee for this. Any request should be addressed to us via email to [email protected]
21- COMPLAINTS
In the unlikely event that you have a complain during or after an event with us, you must bring it to the attention of Alex Howarth immediately. If your complaint is not resolved, then you must repeat your complaint in writing within 7 days of the end of your event with us by emailing us at [email protected]. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 7 days and endeavour to deal with the complaint as quickly as possible. You must provide any booking reference and all other relevant information to enable us to fully investigate your complaint. We will not be able to accept liability for complaints which do not involve death, personal injury or illness and which are not made in accordance with this procedure.
22- ARBITRATION
You agree that any dispute relating to your booking, the Terms & Conditions, the Agreement or any other issues relating to your event (including any claim you may wish to assert relating to or arising out of your event) shall be referred to confidential and binding arbitration in the United Kingdom, by arbitrator(s) and pursuant to rules of arbitration subject to the mutual agreement of the parties. If the parties cannot agree on the arbitrator(s) and/or the rules of arbitration, arbitration may be compelled by petition to any court of competent jurisdiction in the United Kingdom. Any arbitration award shall be rendered in writing and may be entered and shall be fully enforceable as a judgment in any court of competent jurisdiction. The parties expressly waive their right to trial, including trial by jury. Each party shall bear its own lawyers fees and costs.
23- JURISDICTION
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
24- CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions from time to time. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
Please read and understand our Terms & Conditions detailed below before booking a retreat event with Alex Howarth Yoga. When booking with Alex Howarth Yoga, you will be required to confirm your agreement to these Terms & Conditions as part of the booking process.
1- YOUR BOOKING IS A CONTRACT
When you (sometimes referred to as a “retreat guest” "yogi" or a “client”) book an event with Alex Howarth Yoga (sometimes referred to as “I”, "we" or “us”), you will be deemed to have agreed to these Terms & Conditions. Moreover, your booking, together with (a) these Terms & Conditions (b) the house rules will constitute a legally binding contract between you and Alex Howarth Yoga. The person making the booking (“retreat guest”) must be at least 18 years of age and authorised to do so.
2- DEPOSIT AND PAYMENTS
To confirm your booking for the Alex Howarth Yoga Retreat, you will be required to pay A NON-REFUNDABLE DEPOSIT OF £100 or pay the full amount at time of booking, £100 of this is considered your non-redfundable deposit. If you pay a non refundable deposit towards the payment plan, this is towards the total price of your booking. By choosing to pay the deposit you have agreed to then pay monthly instalments in the time between booking and the last payment month being the month before the retreat.
For example:
- £100 deposit paid 1st Oct 2020.
- £350 remaining balance
- 6 Monthly instalments of £45 to follow
- First instalment 1st Nov 2020
- Last instalment 1st April 2021
However, if your booking is made within 60 days of the event start date (except for events where the relevant date is 90 days prior to the event start date), then the full amount must be paid at the time of booking.
3- FINAL PAYMENT
Payment of the balance of the event price will be normally due 30 days prior to the event start date. If the balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.
5- YOUR DETAILS
To confirm your booking, you must provide us with certain personal information. The type of information we may require include: Full name, Date of Birth, address, details of next of kin, phone number, email address, current health conditions (if applicable), current injuries (if applicable).
6- WHAT’S INCLUDED IN THE RETREAT PRICE
The price includes:
Shared (pair or triple) accommodation for 2 nights for the weekend that you have booked.
All meals from Friday dinner to Sunday Brunch.
All Yoga class and Workshops over the weekend.
7- WHAT’S EXCLUDED IN THE RETREAT PRICE
Extra food or drinks you may want to have.
Massages (Available at extra cost)
Food and drink from the cafe on site.
Any excursions you may make off site.
8- CANCELLATION BY YOU/THE GUEST
If you wish to cancel your event, you may do so at any time up to (and including) the 90th day before the scheduled event start date, and in that event, we will refund all amounts paid to Alex Howarth Yoga minus the initial deposit which is non-refundable.
If you cancel your booking less than 90 days prior to the scheduled retreat start date (or if you fail to show up), you will not be entitled to any refund. Bookings for all events are non-transferable unless you find an agreed replacement. If you test positive for Covid 19 in the week prior to the retreat you will not be able to attend and will not receive any refund. It is your responsibility to social distance stay healthy ahead of the retreat. I strongly recommend that you purchase travel insurance.
9- CANCELLATION BY ALEX HOWARTH YOGA
Alex Howarth Yoga reserves the right to cancel any event at any time. In this scenario, the client will receive a complete refund of all monies paid to Alex Howarth Yoga minus bank transfers costs and the non refundable deposit. In addition, we reserve the right to cancel any event at any time if, due to natural disaster, political instability or other disruptions and/or circumstances beyond our control (“force majeure circumstances”), the operating of the event would be unsafe or otherwise unviable. In the scenario an event is cancelled due to a force majeure circumstance, the client will receive a refund equal to the monies paid to Alex Howarth Yoga less any costs incurred by Alex Howarth Yoga which are not recoverable and minus bank transfers costs. We strongly recommend that you purchase travel insurance. In the scenario of force majeure we will do our best to reschedule to event to a time that suits both the retreat location and the attendees. If this cannot occur then a full refund shall be received minus any costs which are not recoverable.
10- DISCRETION TO REJECT BOOKINGS OR DENY PARTICIPATION
Alex Howarth Yoga reserves the right, in the exercise of its discretion and judgment, to reject any client booking and/or to deny participation by any client in an event at any time prior to the start date, if we believe that a client poses a risk to the property, guest, host or external suppliers. If a booking is rejected, then that guest will receive a full refund of all monies paid to Alex Howarth Yoga for that event minus bank transfers costs. Furthermore, Alex Howarth (Yoga teacher leading the event) also has the authority, in the exercise of her discretion and judgment, to deny participation to any of her guests, if she believes the client’s continued participation will be disruptive to the overall experience, to the other clients and/or to property or suppliers. If a client is denied participation after the retreat's start date due to poor conduct, no refund will be given.
11- SUPPLIERS
Alex Howarth Yoga will at all times endeavour to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the retreat host assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of Alex Howarth Yoga will not exceed that of any supplier. All suppliers will be selected and assessed by Alex Howarth Yoga in reference to local laws and regulations in the relevant country of operation. Alex Howarth Yoga will not be liable for the acts or omissions of any independent contractors.
12- ITINERARIES
The itinerary listed for each event represents a general plan for that event (including the day-by-day schedule of activities). However, you acknowledge and accept that you will structure your days in the retreat according to your class dynamics and retreat ethos and will only stick to what third party suppliers have agreed in terms of activity timings, etc. Sometimes circumstances may arise which result in changes to the listed itinerary and you agree to work accordingly with a new schedule. These changes may include, without limitation, delays and/or partial or complete changes in the following: the itinerary, quality or location of lodging, etc. You understand and agree that: (i) Alex Howarth Yoga and/or its designees may make last-minute or on-site decisions to address changed circumstances, (ii) Alex Howarth Yoga does not guarantee conformity with any itineraries that have been published or furnished to you or any other clients, and (iii) Alex Howarth Yoga reserves the right to change the itinerary with or without notice to you.
13- WEBSITE, BROCHURES AND ADVERTISING
The information provided in our website and advertising materials is of the best of our knowledge and we believe it is correct at the time of publishing. Occasionally errors may occur and information may change so you must therefore check all the details of the retreat at the time of booking.
14- TRAVEL INSURANCE
Alex Howarth Yoga strongly advises all clients to purchase travel insurance in connection with the event to cover sickness, cancellation or curtailment. While the coverage provided by travel insurance varies based on the policy you purchase, as a general rule, this type of insurance may provide coverage for a variety of losses which a client may incur relating to a booking, including losses relating to trip cancellation, illness, injury, theft, lost or damaged property, etc. Be aware that, except for the limited refund rights outlined in Sections 10, 11 and 12 above for various cancellation scenarios, each client is 100% responsible for any losses, penalties, fees or other financial consequences arising out of any booking or trip, or the cancellation or interruption of any event. We urge you to purchase travel insurance promptly following booking of the event.
15- PHOTOS AND MARKETING
With respect to still photos and/or video footage from the event which include(s) your image and/or name, you irrevocably grant us the right to use those photos and/or footage for marketing and promotional purposes (including, without limitation, on our website, in advertisements, marketing materials and/or on our social media platforms), on a royalty-free basis, throughout the world and in perpetuity. With respect to any still photos and/or video footage from the event which were shot by you and posted on Facebook, Instagram, Twitter or any other social media platform, you irrevocably grant us the right to re-post those photos and/or footage on Facebook, Instagram, Twitter or any other such social media platform, on a royalty-free basis, throughout the world and in perpetuity. We will use good faith efforts to credit you as the source of any such photos or footage that we re-post; but our failure to do so will not be a breach of these Terms & Conditions or invalidate the foregoing grant of rights. If you notify us of our failure to credit you, we will remedy that failure as promptly as practicable, in a reasonable manner (which may include the addition of credit, or the take-down of the applicable photo or footage), following receipt of your notice.
16- ALCOHOL | DRUGS POLICY Guests should not practise yoga or attend workshops or massage under the influence of alcohol, drugs, or both, and doing so will result in immediate dismissal of the event, with no refund being issued. Alex Howarth Yoga respectfully asks that you don't bring alcohol or drugs on the retreat and use this weekend to practice yoga with a clear mind.
17- THIRD PARTY OPERATORS ARE INDEPENDENT CONTRACTORS
Alex Howarth Yoga does not own, operate or control any person or entity that provides any goods or services for your event (“Third Party Operators”), including any lodging facilities, food service provider, etc. Rather, we contract with Third Party Operators to provide all goods and services for the event; and you understand that all Third Party Operators are independent contractor(s), and not affiliates or employees of Alex Howarth Yoga. In selecting Third Party Operators, we do our best to seek out reliable suppliers and contractors to supply goods and and services. Accordingly, in the absence of gross negligence by the Alex Howarth Yoga, you understand and agree that Alex Howarth Yoga shall not have any responsibility or liability for any acts or omissions of any Third Party Operators in connection with your event. Without limiting the foregoing, we will not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of the acts or omissions of any Third Party Operator.
18- ASSUMPTION OF RISK
Alex Howarth Yoga is dedicated to providing a safe environment for all clients who participate in events. However, you must take responsibility for your own behaviour and safety. Furthermore, you understand and assume the risks and hazards inherent in travel. These risks and hazards may include, without limitation, delays, illness, injury, death or other unanticipated happenings, and may be caused by force majeure circumstances, the negligence of Alex Howarth Yoga or other persons (including third party operators), the intentional and/or criminal conduct of others or other circumstances.
19- WAIVER OF LIABILITY AND RELEASE
You acknowledge and agree that Alex Howarth Yoga and its affiliates, subsidiaries, officers, directors, shareholders, members, employees, successors and assigns (collectively, the “AHY Parties”) shall not be liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the AHY Parties or (iii) any acts or omissions of any other parties or (iv) force majeure circumstances. You release the AHY Parties from any and all claims, liabilities, losses, expenses, damages, demands, actions, causes of action, lawsuits or sums of money of any kind arising out of, by reason of, resulting from and/or related to any event you may book and/or participate in; and you understand and acknowledge that you are fully responsible for and expressly assume any and all risks, whether known or unknown, in connection therewith.
20- PRIVACY POLICY & DATA PROTECTION
Any personal information that we collect about you may be used for any purpose associated with the operation of an event or to send you marketing material in relation to our events creation and special offers. The information may be disclosed to our partners (who may be located outside the United Kingdom/EEA), service providers or other suppliers to enable us to operate the event. Only information necessary for this purpose will be disclosed to them. We may disclose this information to companies which act as data processors on our behalf. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. We will collect the name and telephone number of an emergency contact for you prior to every yoga retreat. We will use this information and contact this person only for emergency reasons. We may disclose this person’s name and telephone number to third parties such as location managers, yoga teachers, or medical professionals if needed in an emergency. By giving us this information, you consent to this disclosure. We will collect your contact details via the Booking form on our website, as well as from enquiry emails sent to us directly and Newsletter sign-up requests. By giving us your contact details, you agree that from time to time, we may contact you with information about special offers or future yoga retreat packages. If you do not wish to receive such information, please notify us. We will use your mobile number for a potential Whatsapp group that we might create at the start of the yoga retreat to communicate with everyone in the group. You agree to have your mobile number shared with other participants of the yoga group as well as with the yoga retreat organiser and with the yoga teacher. We will not share your contact information with any third-party agencies for marketing solicitation purposes. You have the right to ask us in writing for a Data Access Request Form to obtain a copy of the information we hold about you. You will be charged a fee for this. Any request should be addressed to us via email to [email protected]
21- COMPLAINTS
In the unlikely event that you have a complain during or after an event with us, you must bring it to the attention of Alex Howarth immediately. If your complaint is not resolved, then you must repeat your complaint in writing within 7 days of the end of your event with us by emailing us at [email protected]. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 7 days and endeavour to deal with the complaint as quickly as possible. You must provide any booking reference and all other relevant information to enable us to fully investigate your complaint. We will not be able to accept liability for complaints which do not involve death, personal injury or illness and which are not made in accordance with this procedure.
22- ARBITRATION
You agree that any dispute relating to your booking, the Terms & Conditions, the Agreement or any other issues relating to your event (including any claim you may wish to assert relating to or arising out of your event) shall be referred to confidential and binding arbitration in the United Kingdom, by arbitrator(s) and pursuant to rules of arbitration subject to the mutual agreement of the parties. If the parties cannot agree on the arbitrator(s) and/or the rules of arbitration, arbitration may be compelled by petition to any court of competent jurisdiction in the United Kingdom. Any arbitration award shall be rendered in writing and may be entered and shall be fully enforceable as a judgment in any court of competent jurisdiction. The parties expressly waive their right to trial, including trial by jury. Each party shall bear its own lawyers fees and costs.
23- JURISDICTION
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
24- CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these terms and conditions from time to time. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.